Welcome! Thank you for using Bike Wear Tracker. If you need assistance, you are in the right place.
Direct Contact
Need help right away? You can reach out directly to our support team: Email: help.chapps@gmail.com We usually reply within 48 hours.
Strava Integration FAQ
Why aren’t my recent activities syncing immediately?
To respect Strava’s API rate limits and ensure a smooth experience, background synchronizations happen periodically. If you just finished a ride and want to see it immediately, you can trigger a manual sync by going to Settings > Strava > Sync missing activities.
Why isn’t my component wear updating after a ride?
Bike Wear Tracker calculates wear based on the distance of the activities associated with a specific bike. Ensure that you have assigned the correct bicycle to your activity inside the Strava app. If an activity has the wrong bike (or no bike) assigned on Strava, it won’t contribute to the wear of your components in Bike Wear Tracker.
How do I disconnect my Strava account?
You have full control over your connection. To disconnect:
- Open Bike Wear Tracker.
- Go to the Settings tab, then select Strava.
- Tap Disconnect from Strava. This action will immediately revoke the app’s access to your Strava account and permanently delete all your imported Strava activity data from our servers.
Is my Strava data secure and private?
Absolutely. We employ strict data isolation: your data is visible only to you. There are no social sharing features within the app, and we do not use your activities or derived metrics to train Artificial Intelligence models. For complete details, please read our Privacy Policy.
General Questions
How can I manage my subscription or purchases?
Open the App Store app, tap your profile image and select “Subscriptions”. If you made a purchase by mistake, please see the official Apple documentation to ask for a refund.
I have a feature idea or found a bug!
I really appreciate your feedback, ideas, and bug reports. They help me create better apps. Please send me an email with your thoughts!